Frequently Asked Questions

Alopex Assemble is not our main job, it's a side project that enables us to utilize skills learned from a past working life and combine them with our passion for DIY and interior design. We fit jobs around our other work commitments but that does not mean we aren't committed to our customers. We will get your job completed as agreed.

To book, please get in touch via email or DM on social media and provide the following information to us.

1. Your name
2. What service you are interested in
3. Provide pictures or a product link and if possible a copy of the instructions* 
4. Your preferred availability
5. Your address and telephone number

This will allow us to provide an accurate quote and match availability where possible.

We will provide you with a quote, if you wish to go ahead with the work then we will require a signed copy of the quote to be returned to us.

*assembly service only

We will consider tethering large freestanding items, such as bookcases to the wall as per instructions (subject to client approval). This is undertaken at the customers risk. We only do this if wall type is easily identifiable and if we can be certain there are no pipes or wired in the wall.

Unfortunately not, we are not a registered waste carrier. You will be solely responsible for all waste disposal.

We will require ample amount of free space in the area that we are working in. 

For furniture assembly, it needs to be built in the room where it will be located, we will not move furniture into another room after it is built. The boxes should also be in said room when we arrive. We recommend that this is all done before we arrive so that it does not impact the assembly time, otherwise you will likely face additional costs on the day. 

For our furniture refresh service, again we will not move furniture before for after. Please ensure the furniture is in a location that is suitable and can be ventilated. During dry weather outside is ideal or in a clear, open garage.

For odd jobs, the same logic as above should be applied. In order to do a good job, we need clear and clean space to work in.

We aim to get all jobs done in a time efficient manner. Most work in carried out on a price basis rather than on a hourly rate so it's in our interests to be time efficient. We estimate the price and time required as best we can based upon the information you prove to us, however sometimes jobs can be quicker or longer than anticipated.

However if space is not clear and suitable to work in, items are not in the correct locations or the job is not as described, we will need to assess if we can still do the job. If we can, we may need to add an additional fee which is stipulated on our invoices, this is to cover the additional time needed and unexpected challenges faced, in order to complete the job.

No, unfortunately we do not hang cupboard or other large, heavy items. This is due to being a one person team and having to be mindful of our other work commitments. 

As a one person team we would need assistance, unfortunately this cannot be from the customer. Also we need to be mindful of our other work commitments. Simply put we need to minimize risk of injury.

Yes, while Basingstoke is our primary area we will take on work further afield however we will have to reflect the distance in the price.

We prefer payment to be made in cash or via bank transfer on the day. We can offer card payments via PayPal however we do unfortunately have to add a 5% surcharge. 

We will not leave your premises without payment but will of course provide a receipt via email upon request. For large jobs or jobs outside of Basingstoke we may ask for a deposit to be paid either via bank transfer or on card via PayPal (the 5% surcharge will apply).